Frequently Asked Questions

Shirts

Are your shirts sim fit?

All our shirts have a slimmer tailored fit. They are not a super tight fit.

Do you do a regular fit?

Yes we do.

Do you do extra length sleeves?

No, if this is something you require, please contact us for custom tailoring info@twill.co.za

Do you do extra body length shirts?

No, if this is something you require, please contact us for custom tailoring info@twill.co.za

Are your shirts 100% cotton?

Unless otherwise stated all our shirts are made from 100% natural fabrics, the majority are made from cotton, however, we also make cotton linen blends, and 100% linen. Our Traveller range are easy care and easy iron, and our Athlete range contain stretch spandex.

Do your shirts have removeable collar bones?

No, we manufacture our formal shirts with a non-removable collar bone. This is safe to iron, and will keep your shirt collar stiff for a long time.

Why do shirts crease?

Natural fabrics like cotton and linen tend to crease more than man made fabrics. This is usually seen as a sign of quality. If the creasing is an issue, we suggest going with the Traveller range, or look out for other easy-care shirts (These are cotton shirts, or cotton blends that have been treated to lesson creasing).

Ties

What are your ties made from?

The majority of our ties are made from microfiber. This is a very fine weave polyester which can achieve detail and brightness better than silk. It is also durable.

We do also manufacture ties in both silk and cotton.

Can you machine wash your ties?

You can machine wash with cold water, however, dry cleaning is recommended. The lining of the tie can form a twist on drying, which is sometimes hard to remove.

General

What is Payflex? How does it work?

We’ll let them explain, as they do it best.

Payflex Shopper FAQ’s

Do you offer free shipping?

Yes, we offer free shipping to any address in South Africa for orders above R200. Unfortunately not on international shipping.

 

Do you ship outside of South Africa?

We ship anywhere with DHL

 

Do you guarantee your products?

We manufacture our shirts to high quality standards, and if cared for, should last you a long time, however, if you notice a manufacturing issue please email us on info@twill.co.za and we will resolve. We will do the same for products we sell that we don’t necessarily manufacture ourselves, please just get in touch with us.

 

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